Students
Guides and answers about Students.
All Students articles
Assisting Students with Login and Password Issues
For supporting students that are having trouble logging in, we recommend sending them a message similar to the following: Hi [STUDENT NAME], You can login to your account at your subdomain URL here: https://YOURSUBDOMA
Updated Apr 2, 2021Canceling a Student's Subscription and Access
To cancel a student's subscription to your program, you must delete a student in your Heights Platform account. See: Deactivating or Deleting Students (A student can also delete their own account if they wish). If you d
Updated Apr 2, 2021Changing Your Profile Picture and User Name
By default when you signup for Heights Platform we try to set your avatar photo from gravatar.com. If you do not have a gravatar account, we generate a colored icon using the initials of your name. To change and upload
Updated Sep 2, 2024Creating a New Student From Your Dashboard
You can easily create a new student via the "new student" button on your Student List. You can find this page from your Creator Dashboard. See screenshot: When you create a student in this way they will be automatically
Updated Aug 30, 2024Deactivating or Deleting Students
If a student wishes to delete their account, they can do this by logging in and clicking "edit profile" from the top right dropdown. If you need to disable access for a student, deactivating is usually a better option th
Updated Sep 2, 2024Export Student Data
With Heights Platform, you can easily export students' data into a CSV file. You can decide to export your complete list of students or only the ones enrolled in a specific course or bundle. You can use the CSV file for
Updated Mar 14, 2024Failed Student Subscription Payments
If Stripe fails to charge your student's card on file for their subscription, Stripe will automatically retry the charge multiple times depending on your Stripe settings. If all retries fail, Stripe defaults to canceling
Updated Jan 26, 2026Granting and Revoking Content Access
As a creator, you have the ability to grant or revoke access products for each of your students, as well as grant roles to students to make certain courses visible to them. You can revoke access to products purchased by
Updated Apr 27, 2026Importing Students via Zapier and Google Sheets
The best way to import a large number of students would be through our Zapier integration with Google Sheets. You can supply a spreadsheet with all of your students that have their name and email in different columns, an
Updated Jul 20, 2021Merging Duplicate Student Accounts
If a student accidentally ends up with two accounts, you can merge them into one without manually checking each product, order, or progress record one by one. This is especially helpful when a student: signed up with a d
Updated May 1, 2026Private Messaging Students
The private messaging feature allows you and your students to communicate privately inside your Heights Platform program, without your students having to leave their learning experience and turn to email, and without you
Updated Sep 4, 2024Student Notes and Bookmarks
Students have the ability to add private notes to any lesson they have access to. Students can also bookmark lessons to easily come back to them later. Both bookmarks and notes can be accessed from the bottom of the cou
Updated Apr 2, 2021Students
Students won't be able to see your creator dashboard, editor, or other admin sections, but lessons and courses will appear the same to them as they do to you. View all of your Students on the Student List. As a creator,
Updated Jan 17, 2025Unsubscribing Student Emails
Students in your program may receive a variety of emails from you. There are 3 types of email communication: 1. Transactional Emails - These include emails like payment receipts, subscription cancelation, enrollment welc
Updated Jan 18, 2024Viewing Your Program as a Student
You can go through your course from the left sidebar as an admin and you will be experiencing it just as a student would. If you want to create a test student account as well, you can easily do so using the 'new student'
Updated Aug 30, 2024